At SENERE, customer satisfaction is important to us. We want you to feel confident when purchasing from our store.
Money-Back Guarantee
We offer a Money-Back Guarantee on eligible purchases. If your order qualifies for a refund under this policy, we will process the refund promptly after the request has been reviewed and approved.
Refund Processing
Once your refund is approved, the refund will be initiated to your original payment method.
After the refund has been issued, it may take approximately 7–10 business days for the funds to appear in your account, depending on your bank or payment provider.
When Can I Request a Refund?
If you experience an issue with your order or product, please contact us as soon as possible at:
Please include your order number and a clear description of the issue. Photos or other relevant information may be requested when necessary to help us review your request.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and determine the appropriate resolution.
Important Information
Refund eligibility may depend on the circumstances of the request and the condition of the product. We reserve the right to review each request individually to prevent misuse of our refund policy.
We do not guarantee an immediate credit to your bank account because processing times can vary between financial institutions and payment providers.